Help Desk

Tehran , Tehran

Help Desk

Category:   Technical
Sub Category:  All
Work experience:  Not Applicable
Employment Type:  Full time
City:  Tehran , Tehran
Education:  Bachelor

Monthly Salary:   Negotiable

Job Description

Job Description

Job duties:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the ticketing system, phone, email & chat
  • Writing, editing, and revising training manuals & Training staff members on troubleshooting and diagnosing problems
  • Maintain daily performance of computer systems.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve general technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Enter work orders into various ticketing systems as appropriate & Generate internal reports daily to review work orders in ticketing systems.

 Minimum Qualifications:

  • Previous working experience as an IT Help Desk Technician for (2) year(s)
  • BA in IT, Computer Science or similar relevant field
  • In-depth knowledge of computer systems both PC and Mac Hardware and Software and mobile devices
  • Familiar with windows server, windows 10, Linux (Ubuntu) and mac os
  • Familiar with HP servers and hardware installation on servers
  • Experience with Network Repairs and Analysis
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient

·        Experience with ticketing application tools a plus.

·        Ability and motivation to learn new technologies quickly and with minimal support and guidance.

Interpersonal Skills

·        Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment.

·        Strong follow-up & Communication Skills

·        Positive attitude with an inquisitive nature.

Required Skills